Communication and campaign management

I came across a campaign the other day that was performing well at the beginning of the month and slowly but surely dwindled away towards the middle/end of the month. As I noticed this trend of the campaign, my initial reaction was to contact the owner of who was running this offer. After a couple phone calls and a few emails sent out to the publisher, I had received no response. Now there are two things I could have done at this point. Let it run through the rest of the month, or redirect the offer to something else. Redirecting offers is not something I like to do, there are ad copies that need to be considered, keywords that might be being bid on, and/or targeted email lists that this campaign may have initially been set up for. I chose to let it go hoping we could get in contact with that publisher in order to discuss and agree on something else.

I finally get a call back from this particular person running this offer. As our introductions finish, I mention to them that the current offer they’re running is sucking ass. They mention to me that this offer (and my company) was the topic of conversation this morning and how can they run anything else from me based on this particular offer. ???.

I can completely understand when an offer sucks that it doesn’t reflect well from that merchant. But what some people fail to keep in mind is that as an affiliate network, we’re receiving campaigns from SEVERAL merchants at any given time. I asked them to take this in consideration and not be all too quick to judge my entire company as a whole based on one single campaign.

I didn’t want to divulge too much into a traffic issue. So I suggested that I inquire about the offer with the merchant and we see what may have happened to the campaign. I know this might not have been the quickest solution but, given the speculation of the way my company runs, I have only limited of options for satisfaction.

What I’m saying with all of this is, don’t be so quick to turn the back on a network as a whole based off a single issue. I can understand payment issues, sure, or even maybe consecutive problems with reporting, OK fine. With what you might take away from a simple phone call, early, could save a world of stress for both you and the guys on the other end.

Cheers!